Policies:
Appointments:
Please use the online booking link to book your appointments. Lengths of service appointment times are listed when booking, please make note of this when booking your appointment. Please call or text with any questions that you may have about booking your appointments.
New lash clients, if you have had your lashes done previously by another artist, I always want to book a “full set” with you for your first appointment with me. This ensures us plenty of time for the consultation and for me to complete your lash service and give you the most beautiful lashes I can that are customized just for you.
*If you arrive more than 10 minutes late for your appointment, you may be asked to reschedule.
Lash Appointment Cancellations:
As a courtesy to your lash artist, and other clients, please provide a minimum of 24 hours notice should you need to cancel or reschedule your lash appointment. If a client cancels or reschedules less than 24 hours prior to their appointment, or if they no-show, the client will be charged the $50 booking deposit for lash appointments as a non-refundable cancellation fee. This will be charged to the card on file OR at your next appointment if there was no booking deposit for the cancelled/no-show appointment.
If a client cancels, reschedules, or no-shows 3 or more times with less than 24 hours notice, they may be asked to find another salon for their lash extension services.
Permanent make-up/tattoo appointments:
All PMU and tattoo appointments require a $100 booking deposit, this will be applied to your service at your appointment (touch up appointments also require the $100 deposit and the cancellation policy is the same). Cancellation or rescheduling of PMU or tattoo appointments must be done no later than 48 hours before the scheduled appointment time. Any appointments that are no-showed, or cancelled with less than 48 hours notice, will be charged the $100 as a non-refundable cancellation fee.
All PMU services require a consultation prior to booking the service. If you have had prior PMU work done, I need to see it in person to know if I can work over it or if it requires removal before more work can be done. This is to ensure you get your desired result and for the integrity of your skin.
All custom tattoo designs and sizes must be confirmed prior to your appointment so adequate time is scheduled for your next forever piece! Exceptions include tattoos from the gumball machine, the tattoo fishbowl, or flash sheet specials.
To receive PMU or tattoo services, you must be 18 years or older, valid ID is required at your appointment. No one under the age of 18 can receive any body art services in state of Minnesota.
Not currently pregnant or breastfeeding. No history of epilepsy, other seizure disorders, uncontrolled diabetes, glaucoma (eyeliner procedure only), bleeding disorders, heart conditions, uncontrolled high blood pressure, herpes simplex/cold sores (lip blushing only), keloid scar formation.
Not on any type of blood thinning medication (baby aspirin is OK), not taking Accutane or steroids, no current or recent chemotherapy or radiation in the last year, lash serums (discontinue use for 30 days prior to eyeliner procedure),
Pricing:
Pricing for services and/or retail products may change at any time. As much notice as possible will be communicated to clients via email newsletter. Please make sure your contact information is up to date and you’re on the email list!
Full sets and fills for lashes:
If less than 40% of the extensions remain at the time of the fill, a full set will be completed and the service will be charged as a full set. Also, if you can count the number of extensions on each eye easily, you need to schedulde a full set.
Returns and Refunds:
Services are not refundable. We do not accept returns or exchanges on any aftercare/retail items.
Referrals:
We greatly appreciate our clients referring others to us. If you refer a new client to Dragonfly Lash Co who receives a lash service, you will both receive a $20 dollar credit to be used on a future lash service.
PMU and tattoo referrals are also greatly appreciated! Please stay tuned for the referral program for these services!
Child Policy:
To ensure the safety of children and the enjoyment of all clients, we ask that parents/guardians make other arrangements for children while receiving their services. Children who visit Dragonfly Lash Co during their parents' appointments, or children left unattended in the waiting area, can pose a safety risk due to the nature of our business. No children are allowed to be present during operating business hours or during services per the state regulations from the Minnesota Department of Health.
Pet Policy:
For the health and safety of our clients, and to comply with state regulations for salons, Dragonfly Lash Co has a No Pets policy. Only working service dogs are permitted.
This No Pets Policy applies to the following:
*Pets
*Emotional Support Animals
*Comfort Animals
*Therapy Animals
Should you arrive to your appointment with a pet that is not a service animal, you will be asked to remove the animal from the salon. To avoid any disruption or inconvenience, we ask that you please leave your pet at home.
Photo/Recording and Privacy Policy:
Clients, or friends of clients, are prohibited to film, record, or take photos of any services at Dragonfly Lash Co.
"By providing your phone number, you consent to receive text messages from Dragonfly Lash Co for communication regarding appointments and service questions, etc. Message frequency may vary, and message and data rates may apply. Your information will be used only for delivering these communications and will not be sold. You may opt out at any time by replying STOP or contacting us directly. For assistance, reply HELP. We take your privacy seriously and handle your information in accordance with this policy."